All purchases, excluding painted exterior tubs, are covered by our
standard return policy. *Painted exterior tub returns will be subject to
an additional $300 return cost.
We ask that customers pay return
shipping (our actual cost from our shipper) and we will bear the cost of the outward
We charge nothing for
re-stocking and you will receive the full amount of your purchase price back
less the return shipping.*
see exclusion for painted exterior tubs above
What we ask from you is that;
you notify within 15 days of receipt at 1.888.399.0689
you re-pack the item so it is good and safe for
you neither install nor tamper with any part of
you print and attach the return shipping labels
we send to you
you meet with the collection driver when he
comes to collect the item (if a tub)
When you notify us, we will email you return labels and
discuss the return with you so you are confident about what to do.
When we receive the item back in original, good condition,
we will refund your full purchase price, less costs noted above. If the item is
damaged or has clearly been used, we will contact you to discuss.
the return request must be notified to us with
15 days of receipt the order
the item must be returned to us undamaged
the item cannot have been used or show signs of
all parts of the shipment must be returned in
only one order per 12-month period is allowed to
Please take care when choosing your tub and try to make sure it will work in the space you have and that the
shape etc. is what you really like.
Thank you for considering The Tub Studio for your