How do I return an item?
All purchases, excluding painted exterior tubs, are covered by our standard return policy. *Painted exterior tub returns will be subject to an additional $300 return cost.
We ask that customers pay return
shipping (our actual cost from our shipper) and we will bear the cost of the outward
We charge nothing for
re-stocking and you will receive the full amount of your purchase price back
less the return shipping.*
see exclusion for painted exterior tubs above
What we ask from you is that;
1. you notify within 15 days of receipt at 1.888.399.0689
2. you re-pack the item so it is good and safe for return shipping
3. you neither install nor tamper with any part of your order
4. you print and attach the return shipping labels we send to you
5. you meet with the collection driver when he comes to collect the item (if a tub)
When you notify us, we will email you return labels and discuss the return with you so you are confident about what to do.
When we receive the item back in original, good condition, we will refund your full purchase price, less costs noted above. If the item is damaged or has clearly been used, we will contact you to discuss.
· the item must be returned to us undamaged
· the item cannot have been used or show signs of being installed
· all parts of the shipment must be returned in full
· only one order per 12-month period is allowed to be returned
Please take care when choosing your tub and try to make sure it will work in the space you have and that the shape etc. is what you really like.
Thank you for considering The Tub Studio for your purchases.
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