We hear all the time from customers that before ordering, they
were concerned about investing so much money on a large ticket item without
first seeing and touching it. This is totally understandable
Because of this, we only ask that customers pay return
shipping (our actual cost from FedEx) and we will bear the cos of the outward
shipping. We include nothing for
re-stocking and you will receive the full amount of your purchase price back
less the return shipping.
What we ask from you is that;
you notify within 15 days of receipt at
you re-pack the item so it is good and safe for
you neither install nor tamper with any part of
you print and attach the return shipping labels
we send to you
you meet with the collection driver when he
comes to collect the item (if a tub)
When you notify us, we will email you return labels and
discuss the return with you so you are confident about what to do.
When we receive the item back in original, good condition,
we will refund your full purchase price, less return shipping costs. If it’s
damaged or has clearly been used, we will contact you to discuss.
the return request must be notified to us with
15 days of receipt the order
the item must be returned to us undamaged
the item cannot have been used or show signs of
all parts of the shipment must be returned in
only one order per 12-month period is allowed to
We would love you to take the usual care when you are
ordering to make sure your item will work in the space you have and that the
shape etc. is what you really like. We just want you to have confidence that
should for any reason you wish to return something that doesn’t work for you,
you will have this opportunity to return it at a reasonable cost.
Thank you for considering The Tub Studio for you